David G. McDonald is the President, Chief Operating Officer and Member of the Board at OSI Group, LLC. The company is one of the world’s largest food service and retail industry suppliers with high profile clients such as KFC and McDonald’s. David hails originally from the state of Iowa where he had a rural upbringing on his families farm. David attended college studies at Iowa State in Ames Iowa and earned a degree in animal science. David has been employed at OSI Group for over 30 years, starting immediately upon his Iowa State graduation in 1987. He was originally hired as a project manager with instructions to facilitate OSI’s Asian expansion. During his 30 plus year tenure at OSI, David has stuck close to those roots of helping the company expand. OSI Group has experienced massive growth since 1987 and now operates in excess of 80 facilities worldwide in 17 different countries. David has also been key in helping to maintain OSI Group’s traditional culture that has helped the company attain so much success. OSI operates in a much more family-oriented manner than most large companies of its size. This is a philosophy that David McDonald has wholeheartedly bought into since he joined the OSI Group team in 1987. This culture helps to ensure OSI’s future sustainability because the company has a very low employee turnover rate and a history of maintaining its customers over the long term.
Speaking recently with CEOCFO Magazine, David McDonald discussed his career with the global food leader OSI Group. Asked about the company’s can-do attitude and how that plays out on a day to day basis, David asserts that at OSI, there is an expectation throughout the organization that the company will go to whatever means necessary to provide the best customer service. OSI strives with every transaction to exceed customer expectations. When asked about how OSI maintains such high standards in providing food, David is emphatic that family is number one at OSI. The company’s people and customers are family members and the products produced carry the expectation of being something that we would be proud to serve to our families at home. When asked about how one adapts to change, David gives the opinion that it is futile to deny change. He asserts that a company’s ability to adapt to change is what ensures the future of the company. Being able to quickly adapt to change gives a competitive advantage to business. At the same time, David asserts that OSI Group will always adapt to a changing market, but will also always continue to stay true to its core values of customer service and family.
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