Dealing With The Tough Stuff: How To Achieve Results From Key Conversations Sean Richardson -
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May 16, 2016 · Dealing with the Tough Stuff is your go-to handbook on human behaviour and effectively navigating challenging conversations at work. About the Author Behavioural scientist DARREN HILL and psychologists ALISON HILL and DR SEAN RICHARDSON are directors of the behavioural strategy company Pragmatic Thinking. Jul 23, 2012 · Dealing with the tough stuff is such a practical book with realistic examples of how to manage those conversations I always avoid. The book has provided me with the confidence to tackle the festering issues in the workplace and I now feel I have a more stable team as a result. Using real-life case studies and current research into the science of human behaviour, Dealing with the Tough Stuff will boost the confidence of anyone working in a management or leadership role. Discover how to lead critical conversations, including tools for de-personalising tough feedback, strategies for overcoming resistance and defensiveness tips for finding the best way to be assertive in any situation.

Apr 04, 2016 · A practical toolkit for handling workplace conflict and difficult conversations. Dealing with the Tough Stuff is the business leader's critical guide to handling difficult conversations in the workplace. Based on the science of human behaviour — both verbal and nonverbal — this book is packed full of practical and pragmatic strategies for managing conflict situations. Mar 09, 2012 · How to handle difficult discussions in the workplace Packed with practical and pragmatic suggestions and methods for dealing with the tough stuff at work, this unique and helpful book features simple diagnostics, models, and processes that you can put to use immediately. The author team shares their years of research and experience so that you can benefit from their case st. Get Dealing with the Tough Stuff: How to Achieve Results from Crucial Conversations now with O’Reilly online learning. O’Reilly members experience live online training, plus books, videos, and digital content from 200 publishers. How to achieve results from crucial conversations. By Darren Hill, Alison Hill and Dr Sean Richardson. Let’s face it. Most managers are terrible at having the tough conversations with their staff, often losing sleep over it and avoiding the process altogether. It’s even rated as one of the least desired parts of their job.

How to Achieve Results from Key Conversations. Author: Darren Hill,Alison Hill,Sean Richardson; Publisher: John Wiley & Sons ISBN: 1118232569 Category: Business & Economics Page: 216 View: 5165 DOWNLOAD NOW » "Managaing staff performance and building a positive feedback culture are essential elements for any successful leadership role. Dealing with the Tough Stuff A top 10 best selling business book; crammed with practical tools, based on in depth, Australian-based research. “ “There is no book in the market that teaches managers how to have difficult conversations better than ‘Dealing with the Tough Stuff’. -Achieve clarity and directness in your communications -Deal with anger, stubbornness and defensiveness -Develop the skills to manage immediate crises -Set priorities, and build a foundation of strong communication Avoiding the tough stuff can be extremely costly for managers, staff and the business as a whole. Title: Dealing with the Tough Stuff: How to achieve results from key conversations / Darren Hill, Alison Hill and Dr Sean Richardson. Edition: 2nd edition ISBN: 9780730327004 pbk. 9780730327011 ebook Notes: Includes index. Subjects: Communication in management — Handbooks, manuals, etc. Conversation — Handbooks, manuals, etc.

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